Information on shipping methods, costs and customs charges are specified at the time of purchase.

Shipping methods and costs

Shipping to Italy

All orders shipped to Italy are delivered via GLS and require a signature upon delivery. Orders are delivered from Monday to Friday at the following times: from 9.30 to 18.30.

You can request via email to be contacted by the courier to arrange a specific delivery time.

Once the items have been shipped it is no longer possible to change the destination address.

Shipping to the Rest of the World

Calzaturificio ROSSI ships all over the world.

All orders are delivered via DHL Monday to Friday. All orders require a signature upon delivery. Once the items have been shipped, it is no longer possible to change the delivery address.

Shipping is carried out exclusively with the EXPRESS service and therefore has a single rate depending on the destination country.

Requirements for importing to the USA

American citizens and non-American citizens but residents in the USA who import from abroad following online purchases are considered final importers: they must therefore have and provide the courier or broker a Social Security Number or, in the case of non-American citizens, a CBP - Customs Border Protection Number. The procedure to receive a CBP usually takes 10 working days.

In cases where the package cannot be delivered for reasons attributable to the customer (wrong address and telephone number, SSN or CBP number not provided) it will be sent back to Italy at the customer's expense: these costs, which include transport and customs charges charged upon return to Italy, will be deducted from the final refund.

Please visit http://www.cbp.gov/ for more details.

Shipping costs

The shipping cost will be displayed during the purchase process next to the price of the product or products purchased in the order.

Order evasion

Orders are processed from Monday to Friday from 9am to 7pm: orders placed before 11am are shipped the following working day, orders placed after 11am will be shipped within 2 working days thereafter.

Delivery times

Once the order has been processed, shipping times are as follows:

· Italy, Europe EU, USA, Canada and Japan: 1-4 working days

· Europe outside the EU and the rest of the world: 2-4 working days

The times indicated refer to shipments to the main cities.

The Customer is requested to provide a valid address to which the goods are to be delivered during delivery hours.

Any delays in delivery must be reported promptly to our Customer Service

Order Delivery

Upon delivery of the package, Customers are requested to carefully inspect it before confirming the delivery of the order with their signature. The goods become the property of the customer upon signature. The following cases may occur.

The package appears visibly tampered with upon delivery: customers are advised to sign the delivery with reservations or refuse it.

The Customer refuses delivery of the shipment or requests the return to the sender: any return shipping costs eventually charged to Calzaturificio Rossi will be deducted from any refund due to the Customer.

It is not possible to deliver the shipment to the address provided by the Customer in the commercial contract: the package could be returned to the sender. All return shipping costs will be borne by the Customer and will be deducted from any refund due to the Customer.

Insurance

All shipped products are insured from the moment they are entrusted to the courier until delivery to the final Customer. Once delivered to the indicated address and collected, the goods are no longer insured.